System Support Analyst

About usHealth Partners is South Australia's largest open health insurer providing cover to over 90,000 people.  We’re on South Australia’s side and have been for 85 years now. Our mission has been to bring about a better state of health by making it easier for South Australians to access the health care and support they need, while finding new ways to give back to the communities we call home. No matter where or how we grow, our focus will always be helping locals live in a better state of health.We’re proud to be a not-for-profit – and prouder still to be guided by doing what’s right for our members, our people, and the broader community too. As South Australia’s largest open Health Insurer providing cover to over 90,000 people, we are on our members side for the moments that matter.We are now seeking a System Support Analyst to join the Health Partners ICT Team to support our custom built business applications! Ideally full time, part time may be considered.About the roleWith a key focus on system support and development within our Private Health Insurance space, the System Support Analyst will provide day to day support to the end users of the Health Fund and other related systems.This role focuses on collaborating with internal stakeholders and external developers to implement necessary business application changes and resolve any support issues.  This role focusses on delivering the business functionality required by stakeholders and not the Microsoft PC or server engineering aspects.Key responsibilities:Providing system support to end users through investigating and resolving system issues.Investigation, documenting and testing custom system change requests.Working in conjunction with external software suppliers and the broader ICT Team.Managing and following up support requests and escalating issues as required.Liaising with key stakeholders including external software suppliers.Maintenance of system administration parameters.Participating in system development and initiatives and coordinating user testing.About youTo be successful in this role, you will have:Experience working in an IT System Support role by supporting change to business applications as a systems analyst, business analyst or other business support role liaising with IT.Knowledge related to working within the Health Insurance Industry (desirable).Understanding of the Systems Development Lifecycle.Excellent analytical and problem-solving skills, and the ability to think broadly.Strong written and verbal communication skills.Strong relationship management and stakeholder management skills.High level attention to detail.Ability to prioritise workload and work to tight deadlines.What’s on offer?Generous employee benefits including:Paid parental leaveAllowance on your private health insurance premiumDiscounted sunglassesFlexible and hybrid workingAccess to internal and external learningVolunteer days to work with our partner charitiesAccess to our Employee Assistance Program for you and your familyAccess to discounted gym memberships and wellbeing programs You must be an Australian citizen or permanent resident at the time of submitting your application, be able to provide two recent referees and hold a current satisfactory National Police Clearance (within 12 months) or be willing to obtain prior to commencement. Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things Side by Side. Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners. Applications will be screened as they are received. Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate.If this role isn’t quite right for you but you recognise how your skills, experience and energy can become part of our next success, check out our website for all current vacancies and where you can also register for our talent pool. AUD Adelaide 5000

System Support Analyst

About us

Health Partners is South Australia's largest open health insurer providing cover to over 90,000 people.  We’re on South Australia’s side and have been for 85 years now. Our mission has been to bring about a better state of health by making it easier for South Australians to access the health care and support they need, while finding new ways to give back to the communities we call home. No matter where or how we grow, our focus will always be helping locals live in a better state of health.

We’re proud to be a not-for-profit – and prouder still to be guided by doing what’s right for our members, our people, and the broader community too. As South Australia’s largest open Health Insurer providing cover to over 90,000 people, we are on our members side for the moments that matter.

We are now seeking a System Support Analyst to join the Health Partners ICT Team to support our custom built business applications! Ideally full time, part time may be considered.

About the role

With a key focus on system support and development within our Private Health Insurance space, the System Support Analyst will provide day to day support to the end users of the Health Fund and other related systems.

This role focuses on collaborating with internal stakeholders and external developers to implement necessary business application changes and resolve any support issues.  This role focusses on delivering the business functionality required by stakeholders and not the Microsoft PC or server engineering aspects.

Key responsibilities:

  • Providing system support to end users through investigating and resolving system issues.
  • Investigation, documenting and testing custom system change requests.
  • Working in conjunction with external software suppliers and the broader ICT Team.
  • Managing and following up support requests and escalating issues as required.
  • Liaising with key stakeholders including external software suppliers.
  • Maintenance of system administration parameters.
  • Participating in system development and initiatives and coordinating user testing.

About you

To be successful in this role, you will have:

  • Experience working in an IT System Support role by supporting change to business applications as a systems analyst, business analyst or other business support role liaising with IT.
  • Knowledge related to working within the Health Insurance Industry (desirable).
  • Understanding of the Systems Development Lifecycle.
  • Excellent analytical and problem-solving skills, and the ability to think broadly.
  • Strong written and verbal communication skills.
  • Strong relationship management and stakeholder management skills.
  • High level attention to detail.
  • Ability to prioritise workload and work to tight deadlines.

What’s on offer?

Generous employee benefits including:

  • Paid parental leave
  • Allowance on your private health insurance premium
  • Discounted sunglasses
  • Flexible and hybrid working
  • Access to internal and external learning
  • Volunteer days to work with our partner charities
  • Access to our Employee Assistance Program for you and your family
  • Access to discounted gym memberships and wellbeing programs

 

You must be an Australian citizen or permanent resident at the time of submitting your application, be able to provide two recent referees and hold a current satisfactory National Police Clearance (within 12 months) or be willing to obtain prior to commencement. 

Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things Side by Side. 

Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners. 

Applications will be screened as they are received. 

Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate.

If this role isn’t quite right for you but you recognise how your skills, experience and energy can become part of our next success, check out our website for all current vacancies and where you can also register for our talent pool.

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